Category: Archive

Jhal, our Customer Services Manager, explains:

We order books from publishers, scientific institutions and conservation organisations based all over the world. It can take just a day or two, or up to several weeks for books that are out of stock to arrive … if we order more stock from a supplier in Europe it tends to be quick; but it can take longer for interesting, locally produced field guides to reach us from around the world.

We keep you up-to-date with an order status report sent out once a month by email for any outstanding titles you have. We endeavour to get your books to you as soon as possible – but for really rare or exotic books, it can take a little time. Our Customer Services team are always on hand to provide extra information.

Anneli, our Catalogue Manager, explains:

For collectable books it is reassuring to know that you will automatically receive the first edition of each new book in a series, at the special offer price. Our Customer Services team can set up the standing order for you, and your credit card only gets charged the day each of the volumes goes out to you. Standing orders are especially popular for the New Naturalist and Handbook of the Bird of the World series.

A standing order can be set up by email or phone; please quote your NHBS customer number. You can also pre-order any individual title before it is published; we will send it to you as soon as it arrives at our warehouse.

For more information, see Standing Orders

Eagle-eyed readers of our recent Country Guide to Chile email sent out this week have noticed that Chile stretches from the tropics to the Antarctic, and not to the Arctic as we suggested…

Thanks to Glyn Collis for pointing this out. A free copy of A Wildlife Guide to Chile is on it’s way to you.

We have added some new features on www.nhbs.com which provide you with more information about our books, DVD’s and other products while you are browsing and searching the site.

Images
There are now multiple images for many books – we’ve scanned inside most top-selling titles where we feel extra images will help you make a decision about the artwork, plates or maps in the book you’re considering. Where it might be useful, we’ll also scan the back of the book. Books like Beneath the Surface have excellent artwork on the jacket, but seeing samples of the stunning illustrations inside make it much easier to decide whether you want to buy the book.

For wildlife equipment such as Nest Box Camera Kits, we are including images of the product in use together with additional information on accessories. The pages for the Nest Box Camera Kits also include sample video footage obtained from these kits.

Contents
We also added a contents tab to some of our book pages – we’ll be putting this in whenever we can get it electronically in advance of publication.

Reviews
NHBS staff are busy reading Nature, New Scientist, Science, Scientific American, BBC Wildlife and dozens of other journals and magazines on your behalf to pick out reviews of key titles. Not all natural history titles get reviews but where they do, and if we spot them – we’ll put them up on the site.

Author Bio
Sometimes we can add a short author biography – we’ll do this when a decent source is available.

Future Developments
It would be very interesting to hear whether you would like to read and contribute Customer Reviews to www.nhbs.com – it’s a feature we are thinking about. Please do leave comments via the blog or drop us an email.

Due to popular demand we have added Gift Vouchers to our expanding range of products. They come in five denominations: £5, £10, £25, £50 and £100, and make an excellent gift for all natural history enthusiasts. They can be redeemed online, by email, phone, fax or in writing.