Tag: Product update

SM4/SM4BAT SD Card Compatibility Fix

This is a Technical Support Bulletin from Wildlife Acoustics regarding problems that can occur when using the SM4 family of recorders with certain SD cards.

Overview

A number of customers have recently reported deployment problems when using SanDisk Extreme and SanDisk Extreme Pro SDXC flash cards with their Song Meter SM4 family recorders. The issue can affect all Song Meter SM4 family products including the SM4, SM4TS, SM4BAT-FS, SM4M, and SM4MU (but excluding SM4BAT-ZC).

The failure generally manifests with schedules that make continuous back-to-back one-hour recordings and can result in recordings being lost. Corrupted .WAV recordings with a 256KB length and/or many .sm4dump files on the card are both indications. The issue only rarely affects schedules with short duty cycle recordings such as 10 minutes on the hour, or on triggered recordings on the SM4BAT-FS.

Note: Many of the above symptoms are normal at the end of a deployment as batteries fail. What is unique to this issue is it can occur while the batteries are fresh.

Solution

Wildlife Acoustics have released firmware version 2.3.3 that corrects this problem and may improve interoperability with other flash cards as well. We strongly advise customers to update to this latest version as soon as possible whether you are seeing issues or not. The firmware is available on the Wildlife Acoustics website after you log in to your account here: https://www.wildlifeacoustics.com/account/downloads/sm4.

Firmware version 2.3.3 also fixes an unrelated issue, introduced with firmware 2.3.1, which could result in corrupted cards that are formatted in exFAT and have the “dirty bit” set (this indicates an issue with unmounting the card previously).

Note: If you experience card corruption, Wildlife Acoustics have tools that can possibly recover recordings off the card. Contact their support team using the details below for more information.

Contact Wildlife Acoustics

Please contact support2021@wildlifeacoustics.com if you have any questions or concerns.

Song Meter Mini and Mini Bat firmware update

A new firmware update is available for the Song Meter Mini and Song Meter Mini Bat. Version 1.4 will introduce the following changes:

  • Mini Bat now reports scheduled recording period to the app correctly.
  • Mini Bat now correctly increments the recording counter in zero-crossing only mode.
  • Improvements for battery performance.
Instructions for updating the firmware

To upgrade the Song Meter Mini or Song Meter Mini Bat firmware:

  1. Download the firmware file.
  2. Copy this file to the top-level directory of a flash memory card. There must be only one firmware file on the card.
  3. Insert the flash memory card into the SD card slot of the Song Meter Mini.
  4. Turn on the Song Meter Mini.
  5. Press the FUNCTION button two times to select the ‘LOAD’ function.
  6. Press and hold the FUNCTION button until the ‘LOAD’ LED begins blinking.
  7. When the process is complete, all four LEDs will blink green three times and the recorder will reboot with the new firmware.

Anabat Swift Firmware Update – May 2020

A new firmware update (V1.6) is available for the Anabat Swift. This update will introduce the following changes:

• Spanish language added.
• Low battery warning messages clarified
• Bug fix: “Constant Recording” didn’t always start when expected
• Bug fix: Display of months in the schedule editor
• Several usability improvements
• Improved menu layout

 

This update should be installed on all your detectors as soon as possible to ensure that they continue to run smoothly. Full instructions below.

Method 1 – Using an SD Card

Step 1 – Download the update file using this link and copy it to the root directory on your SD card. Make sure the file is named swift.adx. You can use the same SD card to update multiple Swifts.

Step 2 – Insert the SD card and fresh batteries into your Swift then power it on. Make sure that there isn’t a second SD card in the Swift. After a short time the following message will appear: “Swift update 1.6 available. Would you like to update?” Press “Yes” to start the update. Do not remove the batteries or power off the detector while the update is being installed. The red Mode lights will flash in sequence while the update is being installed. When the flashing stops, your Swift will restart with the new firmware. You may get a message about a new “bootloader available”; if so, please proceed with this update by pressing the “Upgrade” button.

If your Swift doesn’t detect the software update on the SD card, it may be using a very old firmware version. If this is the case you will need to follow Method 2 (below).

Method 2 – Using Insight and a USB cable

If you haven’t used your computer to update your Swift previously, you will need to follow Step 1 to install the necessary software on your PC. If you’ve already done this before, skip ahead to Step 2.

Step 1 – Install the required software as follows:

For Windows PCs, click here to download and run the following program to install the Anabat Swift USB Driver for Windows. Mac users don’t need to install this driver.

Next, click on one of the following links to download and run the installer for Anabat Insight. Please choose the download that matches your Operating System version.

• Anabat Insight for 64-bit versions of Windows 10, 8, & 7  (most computers)
• Anabat Insight for 32-bit versions of Windows (usually older computers with less than 4GB RAM)
• Anabat Insight for Mac

Step 2 – Ensure you are connected to the internet. Run Anabat Insight and install any Insight updates that are available. This will be indicated by a green bar near the top of the program window. Ensure the Swift’s battery holder is fitted with fresh batteries.

Step 3 – At the top of the Insight screen, click on the menu that says “Devices”. You should see “Swift” under this menu. Click on “Swift”. (*If you don’t see this then you may have an old firmware version that requires an extra step – in this instance, see below for further instructions).

Step 4 – A window will appear displaying your current firmware version and the latest version available from Titley Scientific. Press the “Download” button to download the new firmware to your computer. Once downloaded, you can press the “Start” button to install the new firmware on your Swift. Once complete, the text “Finished” will appear.

Step 5 – Once the installation is complete, remove the batteries and then reinsert them to restart your Swift with the new firmware. You may get a message about a new “bootloader available”; if so, please proceed with this update by pressing the “Upgrade” button.

*Additional step for old firmware versions
This step may be required before step 3 if you have a particularly old firmware version. Please follow the steps below and then resume the above procedure from step 3.
1. Remove the battery holder from your Swift.
2. Hold down the power button (in the centre above the screen) while re-inserting the batteries. Make sure to hold the button down for a few more seconds after getting the batteries in place. The screen on the Swift will remain black. (This step is required for this firmware update only and will not be needed in the future.)

Troubleshooting

If your Swift fails to turn on after the update, try removing the main battery pack and the clock battery (coin cell) for a few minutes. Reinstall the batteries and then try again.

If you are still encountering any difficulties with this process, please contact Andrew Dobson (andrew.dobson@titley-scientific.com) for assistance.

Kaleidoscope Pro annual subscriptions now available

Kaleidoscope Pro is now available as an annual subscription, providing an economical way to access the excellent analysis features of this software.

A discounted package is also available for students or academics who buy a subscription using an official university purchase order.

Each subscription will give you access to the software for 366 days and an automated email will remind you to renew at the beginning of the month that your current subscription is due to expire.

For customers who have purchased a copy of Kaleidoscope Pro in 2017, Wildlife Acoustics are offering you the chance to convert this to an annual subscription. Depending on when your software was purchased, you will be entitled to a one, two or three-year subscription (see the table below). This offer is valid until the 31st January 2018.

To take advantage of this offer: When Kaleidoscope Pro 4.5 is launched, you will receive a popup window notifying you of the conversion offer. You will be able to accept or decline at this time. If you choose to accept, your permanent license will be deleted.