Jhal, our Customer Services Manager, explains:
We order books from publishers, scientific institutions and conservation organisations based all over the world. It can take just a day or two, or up to several weeks for books that are out of stock to arrive … if we order more stock from a supplier in Europe it tends to be quick; but it can take longer for interesting, locally produced field guides to reach us from around the world.
We keep you up-to-date with an order status report sent out once a month by email for any outstanding titles you have. We endeavour to get your books to you as soon as possible – but for really rare or exotic books, it can take a little time. Our Customer Services team are always on hand to provide extra information.